Voluson E8

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   We have customer with keyboard freezes and stops responding. He needs to turn off and reboot and will work for a few days. Now the touch panel does not turn on, but after turning it on and off it will work, and sometimes the keyboard the whole kebyboard won't light up. Any suggestions: keyboard UI or power supply problem?

Jaime Munoz

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Jaco Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Newbie Joined: Oct 13 2010 Location: usa Points: 5	Post Options Post Reply Quote Jaco Report Post Thanks(0) Quote Reply Topic: Voluson E8 Posted: Feb 08 2011 at 12:13pm
	We have customer with keyboard freezes and stops responding. He needs to turn off and reboot and will work for a few days. Now the touch panel does not turn on, but after turning it on and off it will work, and sometimes the keyboard the whole kebyboard won't light up. Any suggestions: keyboard UI or power supply problem? Jaime Munoz
	Jaime Munoz Jaco Medical Equipment San Diego, CA Tel 858-2787743

caruso122 Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Apr 09 2009 Location: Noblesville, IN Points: 85	Post Options Post Reply Quote caruso122 Report Post Thanks(0) Quote Reply Posted: Feb 08 2011 at 7:00pm
	Hi Jaime, This sounds more like a power supply issue. I would see if all the filters are clean which if they are not, could be causing the power supply that supplies power to the keyboard to fail. I would also check all the power supplies to see if they are in tolerance and that there is not more than 1VPP AC ripple - that can cause a lot of issues with DC supplies. Don't forget to check the incoming power in the wall and make sure there is a good ground. Also, I would re-load software (both base and application) on the system before replacing any parts. These systems are highly software dependent and if a driver is faulty it may exhibit these symptoms as well.
	C&C Medical Solutions, Inc. _____________________ Christopher Turner Phone: 317-219-3616 x103 Fax: 317-770-0560 Yahoo IM: caruso122 Skype IM: cturner122 Email: chris@ccmedicalsolutions.com